Sign in to save Customer Experience Lead - Gurnee Mills at Victoria’s Secret & Co..
Report this job
DescriptionA Victoria’s Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.
Primary Responsibility:The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
All Store Leadership Team responsibilities include:
Leading and demonstrating company values within the store.
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
Conducting associate observations and associate coaching.
Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
Linking results to behaviors and actions to drive top-line sales.
Independently managing labor hours within the store to drive top line sales and profit.
Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
Demonstrating and leading company policy and procedures.
Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
Click here for benefit details related to this position.
Minimum Salary: $18.00
Maximum Salary: $22.50
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
Passion for Victoria’s Secret Brand.
Demonstrates excellent merchandising skills.
Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
A sense of self-awareness with an interest in seeking feedback to improve and develop.
Ability to monitor/track progress and incorporate feedback into decision-making.
Experience with influencing cross-functional partners in informal and formal settings to get things done.
Ability to work nights, weekends, and a flexible schedule.
Ability to stand for long periods and frequently bend, kneel, and lift.
Ability to use technology (headsets, mobile devices, computers).
1 year of retail experience preferred
Experience directing other individuals in the performance of their job duties preferred
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hires individuals authorized for employment in the United States.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Customer Service
Industries
Manufacturing and Retail
Referrals increase your chances of interviewing at Victoria’s Secret & Co. by 2x
See who you know
Get notified about new Customer Specialist jobs in Gurnee, IL.
Sign in to create job alert
Similar jobs
Associate Customer Experience Specialist
Associate Customer Experience Specialist
Calm
California, United States
Associate Customer Experience Specialist
Associate Customer Experience Specialist
Calm
California, United States
Customer Service Representative, Peaco*ck
Customer Service Representative, Peaco*ck
Peaco*ck
Orlando, FL
Customer Experience Expert
Customer Experience Expert
Dr. Martens plc
United States
Associate Customer Experience Specialist
Associate Customer Experience Specialist
Calm
New York, United States
Customer Service Representative
Customer Service Representative
AFTRA Retirement Fund
New York City Metropolitan Area
Customer Service Representative
Customer Service Representative
Tail Activewear
Savannah, GA
Customer Success Manager
Customer Success Manager
Presto
Colorado, United States
Customer Success Specialist
Customer Success Specialist
FinThrive
United States
Customer Success Manager
Customer Success Manager
Foley
Massachusetts, United States
Customer Service Account Specialist
Customer Service Account Specialist
L'Oréal
Dallas, TX
Customer Service Claims Representative
Customer Service Claims Representative
USAA
Phoenix, AZ
Customer Service Representative
Customer Service Representative
Canal Cartage Company
Greater Houston
Customer Success Manager - Remote
Customer Success Manager - Remote
Experian
United States
Customer Success Specialist
Customer Success Specialist
Jamf
United States
Customer Service Manager, Airport Customer Experience
Customer Service Manager, Airport Customer Experience
American Airlines
Orlando, FL
Customer Success Manager
Customer Success Manager
Foley
Florida, United States
Customer Service Representative (B2B)
Customer Service Representative (B2B)
Ernest
Fresno, CA
Customer Service Specialist- Julington Creek Full-Time, Monday-Friday 8am-5pm
Customer Service Specialist- Julington Creek Full-Time, Monday-Friday 8am-5pm
Introduction: My name is Barbera Armstrong, I am a lovely, delightful, cooperative, funny, enchanting, vivacious, tender person who loves writing and wants to share my knowledge and understanding with you.
We notice you're using an ad blocker
Without advertising income, we can't keep making this site awesome for you.