FAQs
You can do so from here, http://www.apple.com/retail/geniusbar Select the store you wish to make your appointment to and then follow the steps. It will also provide you with other options, however if you select a hardware problem, it should take you right to the appointment screen.
Does Genius Bar cost money? ›
Most services carried out at the Genius Bar are free. Non-warranty service (which is paid for by the customer when repairs are complete) is also routinely performed.
What time does the Menlo Park Apple Store open? ›
Store Hours
10:00 a.m. - 9:00 p.m.
Does Apple have a grace period for appointments? ›
Apple gives you 15 minutes to check in to your appointment. If you're late, you don't get your exact appointment time, but your priority position is maintained.
Can I contact Apple support by phone? ›
How can I contact Apple Services? ›
Apple.com is a convenient place to purchase Apple products and accessories from Apple. You can buy online or call 000800 040 1966.
Do I need an Apple ID to make an appointment? ›
Apple is now requiring that all users booking a Genius Bar appointment online sign in with an Apple ID. Previously, users could instead fill out a form with name, address and email in order to book an appointment.
How much does Apple charge to diagnose a problem? ›
Apple will return your product to you without servicing it and may charge you the Diagnostic Fee. No more than one-hundred ($100 USD) dollars US, plus applicable tax. 1.9 Exceptions to Coverage.
Do you need to book an appointment at the Apple Store? ›
While it is not required, you take a chance with a walk in. Many times Apple stores are extremely busy places, and those with appointments will get preference over a walk in. You can look up the store you wish to go to at the Apple web site and book the appointment online.
What does an Apple Genius do? ›
Description. As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and compassion.
Here's what you need to know:
- To start, you'll need to download the Apple Store App from iTunes or the App Store.
- Once you've got it installed, open the app. ...
- Tap the Stores menu at the bottom of the app.
- Next, tap the Genius Bar menu.
- On the next screen, tap Make a Reservation.
Yes, the Apple Trade In program is available on apple.com as well as in all our retail stores. A Specialist will evaluate your device on the spot, so the trade-in credit you get in the store may differ from the estimated trade-in value you received online if the condition doesn't match what you described.
What is the least busy day at the Apple Store? ›
What's the best time of day/week to visit the Apple Store for a new iMac? Monday is the slowest day for retail. As the week continues, it gets busier every day. Sunday is one of those days where it will be busy at first and then taper off sharply mid afternoon.
How far in advance can I book a Genius Bar appointment? ›
Hope this helps! If it's convenient, most Apple Stores can book an appointment up to two weeks ahead if you come in person. They have appointments available that you might not be able to make online or through Apple phone support. You would need to go to the point person who checks in people there for appointments.
How does a Genius Bar appointment work? ›
If it's something a Genius Bar can help you with, you'll have the option to choose the Apple Store closest to you or one with the most convenient appointment availability. Find a location, make an appointment, and go to the store at the indicated time.
Is there a charge to talk to Apple support? ›
Most Apple software and hardware products include unlimited complimentary support incidents within the first 90 days of product ownership, or longer if required by applicable law.
What phone number is 800 275 2273? ›
Call 1 (800) 275-2273. Say “gift card” to connect with a live representative. Follow Apple's instructions. Ask if the money is still on the Apple or iTunes gift card.
Does Apple have 24-7 support? ›
Apple online support inlcudes software updates and utilities, technical support and product information and is available 24 hours a day, 7 days a week.
Can I talk to a real person at Apple? ›
For more information about Apple products or assistance making an Apple purchase, please contact us at 800-800-2775, Monday-Friday 8:00 a.m. to 5:00 p.m. Central Standard Time.
Can you speak to anyone at Apple? ›
You can talk to an Apple Advisor by calling the Apple Support phone number for your country or region.
Is there a 24-7 Apple support? ›
Apple online support inlcudes software updates and utilities, technical support and product information and is available 24 hours a day, 7 days a week.
How to factory reset an iPhone? ›
Do one of the following: Prepare your content and settings to transfer to a new iPhone: Tap Get Started, then follow the onscreen instructions. When you finish, return to Settings > General > Transfer or Reset iPhone, then tap Erase All Content and Settings.
How to check if an iPhone is repaired or not? ›
If your iPhone has been repaired, a Parts and Service History section appears in Settings > General > About. The parts will be shown as either repaired with a genuine Apple part or an unknown part.
